Method and apparatus for processing messages based on interactive history and context between sender and recipient

US8200692B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Tian Xu · Beijing, CN
• Eckhard Farrenkopf · Schriesheim, DE
• Dirk Saager · Karlsruhe, DE
• Andre Eichhorst · Ladenburg, DE

Key dates

• Filing date: Nov 29, 2006
• Grant date: Jun 12, 2012
• Expiry date: Nov 25, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Techniques for processing messages based on interactive history and context between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message to be received by a recipient from a sender over a network, determining one or more previous transactions associated with the sender and the recipient, the one or more previous transactions being recorded during course of operations performed within an entity associated with the recipient, and generating a list of one or more candidates of interactive history links based on the determined one or more previous transactions, such that the recipient is able to select one or more of the candidates of interactive history links to be performed for responding the message of the sender. Other methods and apparatuses are also described.