Communications system and related method for automatic call distribution
US8200754B1 · kind B1 · utility
2Cited by
7References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 21, 2010 |
| Grant date | Jun 12, 2012 |
| Priority date | — |
| Expiry date | Sep 25, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/1096
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
In one non-limiting example, the system and method for communicating establishes a Session Initiation Protocol (SIP) communication session call between a caller and a communications server. The call from the caller is queued at the communications server. A first SIP Invite command is sent between a call agent station and the communications server to dequeue the call. A second SIP Invite command is sent between the call agent station and the communications server. The call is transferred to the call agent station to establish a communications session between the caller and the call agent station.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.