Web integrated interactive voice response
US8204184B2 · kind B2 · utility
13Cited by
24References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2007 |
| Grant date | Jun 19, 2012 |
| Priority date | — |
| Expiry date | Apr 3, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/253
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.