Method and apparatus for proper routing of customers
US8204204B2 · kind B2 · utility
1Cited by
8References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 21, 2005 |
| Grant date | Jun 19, 2012 |
| Priority date | — |
| Expiry date | Nov 12, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A customer-agent routing system (102) has a memory (102B) for storage, and a processor (102A) for controlling operations of the memory. The processor is programmed to retrieve (210) from the memory historical information about a calling party, restrict (212) access to one or more of a plurality of services according to the retrieved historical information, and process (218) a service request from the calling party according to the restricted services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.