System and method for supporting software

US8209669B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Thomas Schneider · Heidelberg, DE
• Juergen Sattler · Wiesloch, DE
• Tilmann Haeberle · Wiesloch, DE

Key dates

• Filing date: Apr 20, 2007
• Grant date: Jun 26, 2012
• Expiry date: Jul 6, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository. In those instances, the execution environment for the support user may be generated using at least a portion of the retrieved static context information.