Inbound call identification and management
US8213587B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 30, 2011 |
| Grant date | Jul 3, 2012 |
| Priority date | — |
| Expiry date | Sep 30, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices. Further, the call management system can include one or more computing devices that include a call identifier (“IDer”) configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.