System and method for web-based customer check-in
US8214241B2 · kind B2 · utility
Inventor
Key dates
| Filing date | Oct 11, 2007 |
| Grant date | Jul 3, 2012 |
| Priority date | — |
| Expiry date | Dec 18, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0641
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A web-based system and method allows customers to remotely check-in to a wait list for a service from a business. A website is provided through which an address submitted by the customer can be received. Multiple locations of the business in the vicinity of the address and wait times for the service at each location can then be geographically displayed. A selection of a location at which to receive the service can be received and the customer can then be placed on a waiting list for the selected location. The multiple locations can be displayed on a map showing the relative proximity of the address and the locations. The wait times can be calculated using historical data related to the performance of the service at each location, such as the amount of time that employees at the location have taken to perform the service in the past.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.