System and method to provide context for an automated agent to service multiple avatars within a virtual universe
US8214433B2 · kind B2 · utility
132Cited by
11References
22Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 15, 2008 |
| Grant date | Jul 3, 2012 |
| Priority date | — |
| Expiry date | Jan 7, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method to interact with business systems through the use of automated agents and provide context for an automated agent to service multiple avatars within a virtual universe. The system comprises a chat engine, a communications subsystem, and a channelizer configured to mediate one or more communications between the chat engine and the communications subsystem. The channelizer is further configured to map at least one channel to an application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.