Conference call management system

US8223944B2 · kind B2 · utility

Assignee

• Interactions LLC · US

Inventors

• Michael Eric Cloran · Lawrenceville, US
• Mitchell Gregory Shields · Noblesville, US
• Theron Justin Lamm · Indianapolis, US
• Jeromey Russell Goetz · Kent, US
• David Paul Heitzman · Newtown, US
• Jason Kolb · Glenview, US

Key dates

• Filing date: Nov 15, 2009
• Grant date: Jul 17, 2012
• Expiry date: Oct 28, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.