Method and apparatus for remote command, control and diagnostics of systems using conversational or audio interface
US8224649B2 · kind B2 · utility
331Cited by
9References
26Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 2, 2004 |
| Grant date | Jul 17, 2012 |
| Priority date | — |
| Expiry date | Aug 25, 2027 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L17/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for remote access to a target application is disclosed where a system administrator may establish telephonic contact with an interactive voice response system and obtain access to the target application by speech communication. The interactive response system may authenticate the system administrator by implementing various measures including biometric measures. Once access is granted, the interactive response system may broker a communication between the target application using text/data and the system administrator using natural language.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.