Method and system for providing assistance resource progress information along a route
US8229462B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 3, 2009 |
| Grant date | Jul 24, 2012 |
| Priority date | — |
| Expiry date | Aug 3, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/90
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A user, either in a vehicle with a telematics device, at a home having a computer device, using a handheld wireless device, or other type of communication device, can request services such as to repair a flat tire, unlock a locked door, repair cable television service, etc. using the communication device. The user's communication device sends a request message over the communication network to a second server. The second server creates a request for service record and forwards the message to a first server that determines a resource to dispatch to the user's location. The first server sends resource information, including location information, to the user's device, and either the device, or a device coupled to the user's communication device, displays the current location of the service resource on a map as the resource makes its way toward the user's location.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.