System and method for forwarding a session based on a recording capacity
US8233595B2 · kind B2 · utility
0Cited by
8References
26Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 17, 2007 |
| Grant date | Jul 31, 2012 |
| Priority date | — |
| Expiry date | Dec 3, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/006
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A session may be interrupted if the recording capacity associated with the session is reduced below a predefined level.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.