Incident simulation support environment and business objects associated with the incident

US8234633B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Thomas Schneider · Heidelberg, DE
• Juergen Sattler · Wiesloch, DE
• Tilmann Haeberle · Wiesloch, DE

Key dates

• Filing date: Jan 9, 2008
• Grant date: Jul 31, 2012
• Expiry date: Dec 24, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F11/2294
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

This disclosure describes software for supporting an application. In one aspect, software for supporting a business application receives error and dynamic context information from a remote business application in response to an incident. The dynamic context information at least partially identifies one or more business objects (BOs) associated with the incident. The software is further operable to clone at least one of the BOs associated with the incident. The software can then start a transaction simulating the incident. Conversely, the business application (or other supported software) can transmit error and dynamic context information to support software related to an incident within having a particular execution environment. In response to an automated request from the support software executing a simulated transaction simulating the incident, the supported software communicates a clone of one of the associated BOs to the support software. Alternatively, the software re-directs service calls instead of cloning BOs.