Limiting contact in a networked contact center environment
US8243913B2 · kind B2 · utility
4Cited by
26References
36Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Aug 29, 2008 |
| Grant date | Aug 14, 2012 |
| Priority date | — |
| Expiry date | Mar 20, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/18
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.