System and computer program product for predicting churners in a telecommunications network
US8249231B2 · kind B2 · utility
12Cited by
12References
15Claims
0Family size
Assignee
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Key dates
| Filing date | Jan 28, 2008 |
| Grant date | Aug 21, 2012 |
| Priority date | — |
| Expiry date | Jun 23, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2215/0188
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied to the graph to identify, based on the graph and the previously churned customers, the potential churning customers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.