Intelligent collection of diagnostic data for communication to diagnosis site
US8260871B2 · kind B2 · utility
12Cited by
57References
29Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 15, 2008 |
| Grant date | Sep 4, 2012 |
| Priority date | — |
| Expiry date | Jan 9, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/16
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for intelligently identifying diagnostic data to be communicated from a product or system site (e.g., a customer site) to a diagnosis site (e.g., a vendor site). An appropriate amount of diagnostic data is identified to facilitate efficient and quick diagnosis and error resolution. Techniques are also provided that enable a customer to review the data identified for transmission to the diagnosis site prior to the transmission.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.