Ranking expert responses and finding experts based on rank
US8266098B2 · kind B2 · utility
17Cited by
1References
17Claims
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Key dates
| Filing date | Nov 18, 2009 |
| Grant date | Sep 11, 2012 |
| Priority date | — |
| Expiry date | Oct 13, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In a computerized social network, expert and user chat sessions are stored and rated probabilistically. Later user requests for information are met with an expert ranking, based on a balance of similarities between expert profile and questions; similarity between expert profile and prior chat sessions, and dynamically updated chat session ratings. New sessions can be rated automatically with reference to keywords distilled from past sessions responsive to user ratings—and based on session length.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.