Creation of context for communications based on previous interactions
US8271543B2 · kind B2 · utility
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2References
14Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jan 28, 2008 |
| Grant date | Sep 18, 2012 |
| Priority date | — |
| Expiry date | Apr 21, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/907
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In one embodiment, an identification (ID) of a person involved in a current communication is utilized to access a communication log to determine an active time interval of a previous communication with the same person. The active time interval is utilized to identify the context material of the previous communication and access to the context material is provided during the current communication.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.