Active call filtering, screening and dispatching
US8275110B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 24, 2008 |
| Grant date | Sep 25, 2012 |
| Priority date | — |
| Expiry date | Feb 24, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2011
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An examples of active call filtering, screening and dispatching is described, including receiving data representing a call from a first communication endpoint; presenting at a second communication endpoint, prior to connecting to the call, a subset of prompts that specify dispatching actions for the call, at least one of the dispatching actions including transmitting a response via a communications network, detecting selection of a prompt that specifies a dispatching action for the call, and transmitting an instruction from the second communication endpoint to a call messaging system to perform the dispatching action. In some embodiments, a determination is made as to whether a bypass condition exists, the bypass condition specifying that one or more customized screening rules are to be bypassed. If the bypass condition exists, then a call messaging system can bypass the use of a subset of prompts.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.