System and method for locating an operator in a remote troubleshooting context
US8275545B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 13, 2012 |
| Grant date | Sep 25, 2012 |
| Priority date | — |
| Expiry date | Feb 13, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03G2215/00109
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system locates a user in a remote troubleshooting environment. An office device is utilized to perform at least one of a copy, a facsimile, a print, and an email. A headset facilities audio communication between the user and a remote troubleshooter. A compass is located proximate to the office device wherein the headset is placed in a predetermined location proximate to the compass to establish a datum point such that movement from the datum point is recognized as a location proximate to the office device. A remote processing component displays the location of the headset relative to the office device based on information provided by the compass.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.