Method and system for automated call troubleshooting and resolution
US8284675B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 28, 2006 |
| Grant date | Oct 9, 2012 |
| Priority date | — |
| Expiry date | Aug 11, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/80
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The apparatus for call quality troubleshooting and mitigation may include a memory for storing data from network communication path elements and data from at least one communication unit, and a processor operating to poll network communication path elements to determine network performance data, to store a call quality alert received from at least one communication unit in the memory, and to the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The method and apparatus may further include correlating the data…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.