Call intercept methods, such as for customer self-support on a mobile device
US8285263B2 · kind B2 · utility
14Cited by
57References
24Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 4, 2011 |
| Grant date | Oct 9, 2012 |
| Priority date | — |
| Expiry date | Jan 4, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/56
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.