Identifying product issues using forum data
US8296278B2 · kind B2 · utility
11Cited by
5References
19Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Sep 17, 2008 |
| Grant date | Oct 23, 2012 |
| Priority date | — |
| Expiry date | Sep 5, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/353
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Product issues are identified through an analysis of forum data stored in a forum database. Forum threads are identified within the forum data and clustered together by grouping related forum threads. Once the forum threads have been clustered, the clustered forum threads can be analyzed to identify product issues. Once the product issues have been identified, steps may be taken in an attempt to resolve the identified issues.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.