Patent · US Active

Solution search for software support

US8296311B2 · kind B2 · utility

16Cited by

12References

20Claims

0Family size

Assignee

SAP AG · DE

Inventors

Roman Rapp · Villeneuve-Loubet, FR
Constantin Savu · Antibes, FR
Tilmann Haeberle · Wiesloch, DE
Thomas Schneider · Heidelberg, DE
Olena Kushakovska · Cannes, FR
Jean-Pierre Djamdji · Nice, FR

Key dates

Filing date	Nov 21, 2011
Grant date	Oct 23, 2012
Priority date	—
Expiry date	Nov 21, 2031

Classification

Technology area (CPC G)Physics
CPC primaryG06F16/25
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.