Utilizing E-mail response time statistics for more efficient and effective user communication
US8296376B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 26, 2009 |
| Grant date | Oct 23, 2012 |
| Priority date | — |
| Expiry date | Jun 4, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/234
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method of increasing email correspondence responsiveness may include detecting a first set of email messages transmitted by a first correspondent to a second correspondent, creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages, performing a first statistical analysis of the tracking record, generating a set of responsiveness metrics based on the first statistical analysis, detecting new outgoing email messages addressed to the second correspondent, and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format. According to the example embodiment, the user-configurable email message format is configured to increase effective email response time from the second correspondent and the user-configurable email message format is based on the set of responsiveness metrics.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.