Work optimization based upon lifecycle tracking data
US8301485B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 2, 2009 |
| Grant date | Oct 30, 2012 |
| Priority date | — |
| Expiry date | Feb 18, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0833
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Tracking and management data for a survey distribution and response lifecycle is disclosed. The system generates and links tracking data for both the distribution and the response, generates indicators that include the tracking data, and encodes the indicators so that the indicators are detectable as the indicators traverse various events and locations throughout the lifecycle. A detailed audit trail of each event in the distribution and response lifecycle is constructed using data matching methods and various statistics regarding the lifecycle, such that the response habits of customers are formulated enabling an operation to more efficiently forecast, plan and conduct operations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.