Skill and level assignment via concentric inlaid circles
US8306213B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 22, 2011 |
| Grant date | Nov 6, 2012 |
| Priority date | — |
| Expiry date | Nov 22, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/42
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Described are computer-based methods and apparatuses, including computer program products, for skill and level assignment. In some examples, the method includes providing for display of a graphical user interface (GUI) with one or more sets of graphical objects. Each set of graphical objects corresponds to a decision factor and each graphical object in each set of graphical objects corresponds to a level of the decision factor. The method further includes receiving an assignment configuration for a contact routing device. The assignment configuration is generated based on the one or more sets of graphical objects and associated one or more agents. The method further includes routing the contact to the selected one or more contact agents based on the assignment configuration.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.