Automating wireless customer care
US8315623B1 · kind B1 · utility
16Cited by
2References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 6, 2007 |
| Grant date | Nov 20, 2012 |
| Priority date | — |
| Expiry date | Apr 28, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W24/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.