Method and system for centralized recording in a distributed environment
US8320536B2 · kind B2 · utility
10Cited by
2References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 29, 2008 |
| Grant date | Nov 27, 2012 |
| Priority date | — |
| Expiry date | May 11, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0015
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.