Advanced call routing using linked identities
US8320549B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 18, 2009 |
| Grant date | Nov 27, 2012 |
| Priority date | — |
| Expiry date | May 15, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/54
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Architecture for enabling user identities of callers to be collected from data sources and aggregated into respective meta-identities for each caller. Alternate user identities are searched, collected and associated with the meta-identity that can be a user name. A routing rule applied to the meta-identity is then applied across the alternate identities. The user identities can include a name of the caller, a phone number of the caller, or caller information collected from an external source. The phone numbers can include a partial phone number that is normalized into a full phone number format. The user identities can be mapped to the meta-identity and stored according to a hierarchy of confidence ratings. The user identities can be tagged with corresponding data source identifiers that designate respective data sources of the user identities. Conflict resolution is provided for selecting a suitable call routing path between callers having similar meta-identities.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.