Method and system for voice ordering utilizing product information
US8321277B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 30, 2008 |
| Grant date | Nov 27, 2012 |
| Priority date | — |
| Expiry date | May 13, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L13/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for voice ordering utilizing catalog taxonomies and hierarchical categorization relationships in product information management (PIM) systems includes: prompting a user with a query to input speech into a speech recognition engine; translating the inputted speech into a series of words; querying a product information management component (PIM) based on the series of words; wherein the querying is performed as a matching algorithm against PIM category and attribute keywords; returning coded results to a voice synthesizer to produce at least one of: a voice response, and a text response to the user; and wherein in the coded results indicate one or more of: a not found message for zero matches, a confirmation of a suitable single match, a request for additional information in the event one or more of the following occurs: more than one matching item, category, and item attribute was found in the PIM.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.