Methods and systems for managing telecommunications
US8325886B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 8, 2008 |
| Grant date | Dec 4, 2012 |
| Priority date | — |
| Expiry date | Aug 3, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and systems for call processing are described. In an illustrative embodiment, a call processing system answers a call from a caller intended for a first party and records a message from the caller. The call processing system stores call information and the caller message. Some or all of the caller message is transmitted in substantially real time to a terminal associated with the first party. Further, at least a portion of the caller message is converted to text, which is transmitted to a terminal associated with the first party and is stored for later access. The first party can then submit a search query with respect to the stored information. When a search query is received from the first party, the system searches a data store to determine if there is matching call and provides the first party with information related to a matching call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.