Class-based call request routing
US8325906B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 25, 2007 |
| Grant date | Dec 4, 2012 |
| Priority date | — |
| Expiry date | Jul 28, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13288
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.