Systems and methods for automated phone conversation analysis
US8326643B1 · kind B1 · utility
35Cited by
9References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 28, 2006 |
| Grant date | Dec 4, 2012 |
| Priority date | — |
| Expiry date | Oct 26, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/26
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for providing phone conversation analysis may comprise at least one subsystem that monitors a phone conversation for key words or key phrases as defined by business rules. Conversations containing such words may be tagged with appropriate metadata to identify the conversation for subsequent analysis, and for conducting trending and analysis of the collected data. Also, a system for providing phone conversation analysis may comprise subsystems for monitoring a phone conversation for key words or key phrases, and associating the key words or key phrases with pre-determined offers or services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.