Active element management and support
US8326794B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 17, 2007 |
| Grant date | Dec 4, 2012 |
| Priority date | — |
| Expiry date | Dec 28, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/81
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Described are techniques for providing support in connection with a data storage system. An active element manager component is used to perform, a data storage system management operation. The active element manager component collects context information. The context information is transmitted from the data storage system to an external environment. User relevant information is received at the active element manager component from the external environment. The external environment determines the user relevant information in accordance with the context information and support information and services provided by the external environment. The user relevant information includes information about one or more types of support. The user relevant information is displayed via a user interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.