Problem reporting system based on user interface interactions
US8332765B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 6, 2009 |
| Grant date | Dec 11, 2012 |
| Priority date | — |
| Expiry date | Dec 16, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0748
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for reporting and analyzing problems encountered by computer users. The system includes a recording tool executing on a user computer to capture a sequence of user interactions in the context of a graphical user interface. When a problem or other stop event is encountered, the tool generates a report indicating user interactions leading to the stop event, including information such as the specific sequence of controls for specific programs accessed by the user. The report can be analyzed to identify a sequence of user interactions characteristic of a problem type, which in turn may be used to find a solution for a particular user's problem. The system may also include a server that receives and analyzes reports from multiple computer users to identify patterns of user interactions that characterize problem types. This information may be used for associating specific problems with future reports or to improve products.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.