Patent · US Active

Method and system for creating natural language understanding grammars

US8335690B1 · kind B1 · utility

5Cited by

95References

4Claims

0Family size

Assignee

Convergys Customer Management Delaware LLC · US

Inventors

Dhananjay Bansal · Reston, US
Nancy Gardner · Dallas, US
Chang-Quin Shu · Manassas, US
Kristie Goss · Sylacauga, US
Matthew John Yuschik · Cincinnati, US
Sunil Issar · Ashburn, US
Woosung Kim · Mountain View, US
Jayant M. Naik · Stamford, US

Key dates

Filing date	Jan 17, 2012
Grant date	Dec 18, 2012
Priority date	—
Expiry date	Jan 17, 2032

Classification

Technology area (CPC G)Physics
CPC primaryG10L2015/228
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.