System and method for analyzing agent interactions
US8341013B2 · kind B2 · utility
6Cited by
3References
20Claims
0Family size
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Key dates
| Filing date | Aug 23, 2010 |
| Grant date | Dec 25, 2012 |
| Priority date | — |
| Expiry date | Aug 23, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q99/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for analyzing agent interactions is provided. An interaction between an agent and a business is provided to analysts. Performance scores for the interaction are received from each of the analysts and compared. A deviation between the performance score is determined. The deviation is compared to a threshold. Further interactions are provided to at least one of the analysts when the deviation falls below the threshold. A further performance score for the interaction is received from the analyst and provided to the agent associated with the interaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.