Patent · US Active

System to estimate best time to contact a contact center

US8345852B2 · kind B2 · utility

3Cited by

4References

6Claims

0Family size

Assignee

Cisco Technology, Inc. · US

Inventor

Tod Famous · Ayer, US

Key dates

Filing date	Oct 15, 2008
Grant date	Jan 1, 2013
Priority date	—
Expiry date	Sep 17, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5231
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

In one embodiment, a method includes obtaining a call from a caller, and determining whether to offer a first callback time to the caller. The first callback time is a future time for a contact between the caller and the call center. The method also includes providing the first callback time to the caller, obtaining a response from the caller, and scheduling the contact at the first callback time if the response indicates that the caller desires a contact at the first callback time. Providing the first callback time to the caller includes soliciting the response from the caller which indicates whether the caller desires the contact at the first callback time.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.