Detecting conflicts in email messages
US8346879B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 4, 2010 |
| Grant date | Jan 1, 2013 |
| Priority date | — |
| Expiry date | Dec 30, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/107
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer implemented electronic out-of-office message analysis system and method are disclosed. The method includes, for each of a plurality of users, receiving a user-generated electronic out-of-office message in a natural language in which a time window of absence and at least one alternate named contact are expressed and, based on the out-of-office message, generating a structured representation of the out-of-office message which links the alternate contact to a normalized representation of the time window. The structured representation of the out-of-office message is stored in a database. From the database it can be determined whether a current user's out-of-office message conflicts with another user's out-of-office message. If a conflict is detected, the current user can be notified.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.