Real-time sales support and learning tool

US8359227B2 · kind B2 · utility

Assignee

• ACCENTURE GLOBAL SERVICES LIMITED · IE

Inventors

• Dadong Wan · Palatine, US
• J. C. Groon · Chicago, US
• Harpreet Marwaha · McLeansboro, US
• Mitu Singh · Glendale Heights, US

Key dates

• Filing date: Feb 25, 2011
• Grant date: Jan 22, 2013
• Expiry date: Feb 25, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0601
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.