Architectural design for embedded support application software

US8380549B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Tilmann Haeberle · Wiesloch, DE
• Berthold Wocher · Gaiberg, DE

Key dates

• Filing date: Sep 18, 2008
• Grant date: Feb 19, 2013
• Expiry date: Apr 27, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/016
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing embedded support. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include, for example, a Support Request Processing process component that handles a request reflecting the initial inquiry to clarify and solve an incident during the operations of an IT system and a Software Problem Reporting process component that handles the collection and reporting of context data in the IT system.