Peer-to-peer telephony recording
US8380872B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 31, 2009 |
| Grant date | Feb 19, 2013 |
| Priority date | — |
| Expiry date | May 9, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/1093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
System and method for recording communication sessions in a peer-to-peer communication networks. End-devices of the peer to peer communication network may register with a selected super-node that may fork media to a recording system for recording. Communication sessions arriving at a call center may be transferred between the external end-device and the target agent end-device via a recorder and the communication session media may be recorded. Alternatively, a conference call may be established between an external end-device, a target agent end-device of a call center and a recorder over a peer-to-peer communication network. After the conference call is established, the recorder may receive media transferred between the external end-device and the target agent end-device and record that media.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.