Providing customer relationship management application as enterprise services

US8396749B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Alexander Koegler · Walldorf, DE
• Hamid Moghaddam · Osterburken, DE
• Christian Haas · Heidelberg, DE
• Berthold Wocher · Gaiberg, DE
• Steffen Hartig · Schallstadt, DE
• Devasena Rajamohan · Bad Schönborn, DE
• Joachim Barnbeck · Heidelberg, DE
• Olivier M. Dreidemy · Diederfing, FR
• Alexandra Mark · Wiesloch, DE
• Yuh-Cherng Wu · San Jose, US
• Christopher Ronnewinkel · Heidelberg, DE
• Michael Lesk · Ketsch, DE
• Andre Wachholz-Prill · Bellheim, DE
• Martina Lahr · Weinheim, DE
• Joerg Walzenbach · Überherrn, DE
• Helge Schulte · Riegelsberg, DE
• Volkmar Stegmann · Altlußheim, DE
• Ingo Pfitzner · Berlin, DE
• Christoph Engler · Walldorf, DE
• Wilfried Merkel · Heidelberg, DE
• Thomas Bach · Lone Tree, US
• Cordula Ude · Östringen, DE
• Peer Marschall · Heidelberg, DE
• Tao Yu · Wiesloch, DE
• Stefan Adelmann · Mannheim, DE
• Rainer Heun · Reilingen, DE
• Katja Kasteleiner · Mannheim, DE
• Steffen Tatzel · Schallstadt, DE
• Dagmar Opitz · Sandhausen, DE
• Martina Keller · Heringen/Helme, DE

Key dates

• Filing date: Mar 30, 2006
• Grant date: Mar 12, 2013
• Expiry date: Feb 6, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0635
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.