Adaptive business process automation

US8396815B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Tal Drory · Haifa, IL
• Amir Geva · Nes Ziona, IL
• Eugene Walach · Haifa, IL

Key dates

• Filing date: Apr 29, 2010
• Grant date: Mar 12, 2013
• Expiry date: Apr 15, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/0633
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method, system, and computer program product are provided for process automation. The method includes: monitoring one or more workstations including monitoring screen contents and user actions at the workstation; and analysing the screen contents and user actions into monitored functional events. The method further includes: providing multiple focal states as defined sequences of functional events with one or more facilitating scripts associated with a focal state, wherein a facilitating script provides one or more automatic actions; and matching a sequence of monitored functional events to a defined sequence of functional events of a focal state. The one or more automatic actions of a facilitating script associated with the matched focal state are then applied.