Automatic conversation techniques

US8402096B2 · kind B2 · utility

Assignee

• Microsoft Corporation · US

Inventors

• Michael Anthony Affronti · Seattle, US
• Andrew Brauninger · Seattle, US
• Robert Emmett McCann · Seattle, US
• James Edelen · Redmond, US
• Jorge Pereira · Seattle, US

Key dates

• Filing date: Jun 24, 2008
• Grant date: Mar 19, 2013
• Expiry date: Jun 24, 2028

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M1/72436
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Automatic conversation techniques are described. An apparatus may comprise a computing device having an incoming message module operative to receive an incoming message, a conversation identification module communicatively coupled to the incoming message module, the conversation identification module operative to determine the incoming message is part of a conversation thread, and associate the incoming message with the conversation thread by setting a conversation identifier property of the incoming message to a conversation identifier for the conversation thread, and a conversation manager module communicatively coupled to the conversation identification module, the conversation manager module operative to determine a conversation rule is associated with the conversation thread, and apply the conversation rule to the incoming message. Other embodiments are described and claimed.