Cloud based contact center platform powered by individual multi-party conference rooms
US8406155B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 19, 2012 |
| Grant date | Mar 26, 2013 |
| Priority date | — |
| Expiry date | Mar 19, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/1324
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure includes a system and method for handling customer service requests in a virtual computing environment supporting multimedia interactions. In some embodiments, the system includes an automated management tool for receiving a customer service request from a client device, a server for establishing an individualized communication session, and a plurality of available resources capable of being connected to the individualized communication session. In some embodiments, the method includes receiving and establishing a connection between an automated management tool and a client device, receiving a customer service request from the client device, establishing an individualized communication session, and providing resources to the individualized communication session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.