Analysis of the temporal evolution of emotions in an audio interaction in a service delivery environment
US8417524B2 · kind B2 · utility
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12References
19Claims
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Key dates
| Filing date | Feb 11, 2010 |
| Grant date | Apr 9, 2013 |
| Priority date | — |
| Expiry date | Oct 25, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/227
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Analyzing an audio interaction is provided. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.