Governance in work flow software
US8417997B2 · kind B2 · utility
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18Claims
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Assignee
Inventor
Key dates
| Filing date | Feb 15, 2012 |
| Grant date | Apr 9, 2013 |
| Priority date | — |
| Expiry date | Feb 15, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The disclosure presents categorization of users into groups comprising expert users and novice users. A system and method analyzes the users' inputted data in helpdesk troubleshooting software to determine the deviation of novice users from expert users, or the deviation of novice users to a preconfigured behavior as determined by management policy. Other embodiments are also disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.