System and method for the automatic selection of interfaces
US8422658B1 · kind B1 · utility
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17Claims
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Key dates
| Filing date | Dec 8, 2011 |
| Grant date | Apr 16, 2013 |
| Priority date | — |
| Expiry date | Dec 8, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/251
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.